Watchmaster Reviews

I’d been casually looking for this watch for a while, mostly in the evenings while sitting on the couch after dinner, and this was one of the better prices I found compared to a few other sites I checked. It showed up in really good condition too, which was a nice surprise. Overall, I’m happy with what I paid and feel like it was a solid value.

I bought a pre-owned watch from Watchmaster and overall I’m happy with how it went. The watch looks genuine, and it arrived with the papers exactly as described, which really helped me feel like I could trust the purchase. Delivery was a little slower than I expected, but when I reached out, customer support did get back to me. Not a flawless experience, but I’d say it felt safe and reliable

My order showed up safe and in great shape. It was packed really well, so any damage from shipping felt totally avoidable with this kind of packaging.

Well... I sold my watch through watchmaster and it was a easy process. The check took a little longer than I expected, but they kept me updated along the way and the payout arrived when they said it would. No hassle, no drama, and the money ended up in my account, so I’m happy with how it went.

Something about the condition just didn’t feel quite right to me. I can’t say it was a huge issue, but my gut reaction was that it wasn’t exactly as described...

I reached out to support and felt frustrated and let down when nobody got back to me for days. I was just waiting there with no update, and it really made the whole experience feel disappointing

I ordered a watch the delivery experience was a bit hit or miss. It ended up arriving, so that’s good, but it took longer than they originally said and the tracking barely updated for a few days. I was just left guessing where the package was, which got annoying. Customer service did respond eventually, but not exactly quickly. For something this expensive, I expected the whole process to feel a lot smoother

I returned my watch and tried to go through the warranty process, but it felt like my claim just disappeared. Support kept telling me to wait, and after all that, they refused the refund anyway. What was I supposed to do at that point? It was really frustrating, and would I use them again? Definitely not.

My advice for anyone buying a watch from Watchmaster is, GET YOUR WATCH CHECKED NOW.
I bought a 2006 Rolex Sea dweller from Watchmaster in 2020, and at the time was very happy with my purchase.
This year, I decided to upgrade my watch to something a bit bigger and a bit more expensive. I sent an email to Watchmaster to ask if they could sell my watch so I could put the money towards another watch. (Regarding this experience, please see my review from earlier this year. You'll find it under 1 star reviews).
Just remember this piece of information,it's important to what happened later.
I was told by Watchmaster after sending it to them that my watch needed a new bezel, which would cost almost £500. I asked Watchmaster to send me my 2stvh back as I want willing to buy a new bezel for a watch I had bought from Watchmaster about 16 months before and had hardly worn, certainly not enough to damage the bezel. Watchmaster also charged me £50 to send me my watch back by UPS. After I posted my first review, Thomas, the manager of Watchmaster phoned me after reading my first review and reimbursed me the £50 as a gesture of goodwill because he didn't think a new bezel was needed after looking at the photos of my watch.
So, to get back to this review for Watchmaster. I saw a watch on Watchfinder, a Rolex Deep Blue for sale. I got in touch with them and they told me that if all checks they carried out were ok,and no issues arise, they would give me £8500 in part exchange for my Sea dweller.
Unfortunately after Watchfinder had my watch for a couple of days, they got in touch with me to tell me they couldn't part exchange my watch because the BEZEL WAS FAKE, AND THE GLASS WAS GENERIC. I couldn't believe it. I could understand it if I'd bought the watch off eBay,but not Watchmaster. I phoned Watchmaster straight away and told them what Watchfinder had said. I also demanded a refund because my watch was still under warranty. Watchmaster wanted me to send the watch back to be checked, but I wanted an independent check carried out on the glass and bezel. I was only going to send the watch back if I got a refund. Thomas the manager said he would like to put things right because the watch was worth more than I paid for it. But he didn't offer to refund me for the price the watch was worth now, which I thought was unfair. And is the reason I am writing this 1 star review. As you can tell, not getting the real value of the watch back because the bezel was fake has left a bitter taste.
As I said at the beginning of this review, if you have bought a watch from Watchmaster, think about getting it checked. Don't leave it until you want to sell or part exchange it. Your warranty might have run out by then. I felt embarrassed that Watchfinder, who were absolutely brilliant in their professionalism said my watch had fake parts on it and generic glass. Swerve Watchmaster if you're thinking of buying an expensive watch. Selling a watch worth thousands that has fake parts is indefensible, unprofessional and very very wrong.
And by the way, the watch I got a refund from Watchmaster for is back on sale in there shop for £9100, not far off 2 grand more than what I got back as a refund